FAQ (Frequently Asked Questions)
Ans: Yes, we have physical office
Ans: We try our best to ship items as fast as we can. Karachi we deliver next Day or out of Karachi will take 3 to 4 working days.
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 48 hours to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include all name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. Product should not be damage.
Ans: You are able to cancel your order with no penalty! You must cancel your order before it ships.
Ans: If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at contact@kilarca.com or whatsapp no If the given address is wrong we can change the address to the correct one within 24 hours.